Our Commitment to Customer Service
At Candle Song, we are dedicated to providing you with the highest quality candles and exceptional customer service. Our mission is to offer eco-friendly, aromatic candles made from 100% plant-based soy wax that are safe for you, your loved ones, and your pets. We believe that a great product deserves equally great service, which is why we have a team of knowledgeable customer service representatives ready to assist you with any inquiries or concerns you may have.

Frequently Asked Questions
If you have any questions about our products, ordering process, or general inquiries, please visit our FAQ page to find quick answers.

Shipping Inquiries
For details on shipping methods, delivery times, and shipping costs, please visit our Shipping Information page.

Return Inquiries
Need to return or exchange a product? Please visit our Returns and Exchanges page for more information on how to proceed.

Contact Information
Customer Service Hours
Monday — Friday from 9:00 am — 5:00 pm EST.

If you reach out to us after business hours, please leave us a detailed message or send us an email. We will get back to you as soon as possible on the next business day.

Email
info@candle-song.com

We appreciate your business and are here to ensure that your experience with Candle Song is as smooth and enjoyable as possible. Thank you for choosing our candles to brighten your space!