Welcome to Candle Song! By accessing or using our website, you agree to abide by the following terms and conditions. Please read them carefully as they outline your rights and obligations as a customer.
Product Information
We at Candle Song take great care in ensuring that our product descriptions, images, and pricing are accurate and up-to-date. However, due to variations in monitor displays, lighting conditions, and photography, the colors of our products as seen on your screen may differ slightly from the actual product. Additionally, while we strive to provide detailed and accurate descriptions, sizes and weights of products may vary slightly from the information provided. Candle Song reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
Orders and Payments
All orders placed on our website are subject to product availability. In the event that a product you have ordered is out of stock or unavailable, we will notify you as soon as possible and provide alternatives if applicable. Prices listed on our website are in Canadian Dollars (CAD) and are subject to change without notice. All prices are inclusive of applicable taxes unless otherwise stated.
Payment must be made in full at the time of purchase. We accept major credit cards, debit cards, and other payment methods as listed on our website. By providing payment information, you represent and warrant that you are authorized to use the payment method provided. All transactions are processed securely, and we do not store your payment information on our servers.
Shipping and Delivery
Candle Song is committed to processing and shipping your orders within 5-7 business days, excluding weekends and holidays. Shipping costs and delivery times will vary depending on your location and the shipping method selected at checkout. Once your order has been shipped, you will receive a confirmation email with tracking information.
Please note that delivery times are estimates and may be subject to delays beyond our control, including but not limited to customs processing, carrier delays, or natural events. Candle Song is not liable for any delays in shipping or delivery, but we will do our best to assist you in tracking and receiving your order.
Returns and Exchanges
Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 15 days of the delivery date. To initiate a return or exchange, please contact info@candle-song.com customer service team for further instructions.
Returned items must be unused, in their original packaging, and in the same condition as when you received them. Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part. Refunds will be processed within 7-10 business days after we receive and inspect the returned items.
Please note that certain items, such as custom or personalized products, are not eligible for returns or exchanges unless they arrive damaged or defective.
Privacy and Data Protection
Candle Song is committed to protecting your privacy and ensuring that your personal information is handled securely. We collect, store, and use your personal information in accordance with our Privacy Policy, which outlines how we handle your data.
We do not share, sell, or disclose your personal information to third parties without your consent, except as required by law or as necessary to fulfill your order (e.g., sharing your address with shipping carriers). We use industry-standard security measures to protect your data during transmission and storage.
By using our website, you consent to the collection and use of your information as outlined in our Privacy Policy.
Intellectual Property
All content on the Candle Song website, including but not limited to text, images, logos, product designs, and software, is the exclusive property of Candle Song and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, display, or use any content from our website without our prior written permission.
Any unauthorized use of our content may result in legal action and is strictly prohibited.
Limitation of Liability
Candle Song products are intended for use as described and in accordance with the instructions provided. By purchasing and using our products, you agree that Candle Song shall not be held liable for any damages, injuries, or losses resulting from misuse, negligence, or failure to follow the recommended usage guidelines.
To the fullest extent permitted by law, Candle Song disclaims all warranties, express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose. Our liability is limited to the purchase price of the product, and we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Governing Law
These terms and conditions, and any disputes arising from or related to the use of our website or products, shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to these terms shall be brought exclusively in the courts located in Toronto, Ontario.
Changes to Terms and Conditions
Candle Song reserves the right to update or modify these terms and conditions at any time without prior notice. Your continued use of our website after any changes are posted constitutes your acceptance of the revised terms. We encourage you to review these terms periodically to stay informed of any updates.
Contact Information
If you have any questions or concerns regarding these terms and conditions, please do not hesitate to contact us at:
Candle Song Customer Service
Email: info@candle-song.com
Thank you for choosing Candle Song. We appreciate your business and look forward to serving you with high-quality, beautifully crafted candles.